How to Download and Use Wongnai Merchant App
If you are a restaurant owner in Thailand, you might have heard of Wongnai Merchant App, a food delivery app that connects you with millions of customers through LINE MAN and Wongnai platforms. But how do you download and use this app? In this article, we will guide you through the steps of downloading and using Wongnai Merchant App, as well as explain its features and benefits.
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What is Wongnai Merchant App?
Wongnai Merchant App (WMA) is an application that empowers restaurant owners with the ability to manage all restaurant information, see and reply to customer reviews, take delivery orders from LINE MAN and Wongnai with minimal effort, and use customer relationship management (CRM) feature by simply using phone number to increase brand loyalty and retain customer base.
Features and benefits of Wongnai Merchant App
Some of the features and benefits of Wongnai Merchant App are:
Manage all restaurant information, such as menu, photos, address, opening hours, etc.
See and reply to customer reviews on Wongnai platform.
Take delivery orders from LINE MAN and Wongnai users with minimal effort. You can accept or reject orders, set delivery time, print receipts, and track order status.
Use customer relationship management (CRM) feature by simply using phone number to send promotions, coupons, rewards, surveys, etc. to your customers.
Increase your revenue and reach by taking advantage of Wongnai and LINE MAN's users, which currently sum up to over 3 million people and counting.
Requirements and compatibility of Wongnai Merchant App
To use Wongnai Merchant App, you need to have:
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Wongnai merchant app advantages and disadvantages
A smartphone or tablet with Android 7.0 or later or iOS 12.0 or later.
A stable internet connection.
A registered account on Wongnai for Business platform.
How to download Wongnai Merchant App?
You can download Wongnai Merchant App from different sources depending on your device. Here are some options:
Download from Google Play Store
If you have an Android device, you can download Wongnai Merchant App from Google Play Store by following these steps:
Open Google Play Store on your device.
Search for "Wongnai Merchant App" in the search bar.
Select the app from the search results and tap "Install".
Wait for the app to download and install on your device.
Open the app and start using it.
Download from App Store
If you have an iOS device, you can download Wongnai Merchant App from App Store by following these steps:
Open App Store on your device.
Search for "Wongnai Merchant App" in the search bar.
Select the app from the search results and tap "Get".
Wait for the app to download and install on your device.
Open the app and start using it.
Download from APKPure.com
If you have an Android device that does not have access to Google Play Store, you can download Wongnai Merchant App from APKPure.com by following these steps:
Open your browser and go to .
Tap on "Download APK" and wait for the file to download on your device.
Open the file and tap on "Install". You may need to enable installation from unknown sources in your settings.
Wait for the app to install on your device.
Open the app and start using it.
How to use Wongnai Merchant App?
Once you have downloaded and installed Wongnai Merchant App on your device, you can start using it to manage your restaurant business. Here are some of the main functions of the app:
How to log in with Wongnai Merchant App
To log in with Wongnai Merchant App, you need to have a registered account on Wongnai for Business platform. If you don't have one, you can create one by following these steps:
Open Wongnai Merchant App and tap on "Create Account".
Fill in your restaurant name, phone number, email address, and password.
Tap on "Next" and choose your restaurant category and location.
Tap on "Next" and upload your restaurant logo and cover photo.
Tap on "Next" and agree to the terms and conditions.
Tap on "Create Account" and wait for the verification code to be sent to your phone number.
Enter the verification code and tap on "Verify".
Your account is created and you can log in with Wongnai Merchant App.
How to manage restaurant information and reviews
With Wongnai Merchant App, you can easily manage your restaurant information, such as menu, photos, address, opening hours, etc. You can also see and reply to customer reviews on Wongnai platform. To do so, follow these steps:
Open Wongnai Merchant App and log in with your account.
Tap on the menu icon on the top left corner and select "Restaurant Information".
You can edit your restaurant information by tapping on the pencil icon next to each section.
You can add or delete menu items, photos, or branches by tapping on the plus or minus icons next to each section.
You can see and reply to customer reviews by tapping on the star icon on the top right corner.
You can filter reviews by rating, date, or keyword by tapping on the filter icon next to the star icon.
You can reply to a review by tapping on it and typing your message in the reply box.
You can also report or delete a review by tapping on the three dots icon next to it and choosing the appropriate option.
How to take delivery orders from LINE MAN and Wongnai
With Wongnai Merchant App, you can take delivery orders from LINE MAN and Wongnai users with minimal effort. You can accept or reject orders, set delivery time, print receipts, and track order status. To do so, follow these steps:
Open Wongnai Merchant App and log in with your account.
Tap on the menu icon on the top left corner and select "Delivery Orders".
You will see a list of incoming orders from LINE MAN and Wongnai users. You can filter orders by status, platform, or date by tapping on the filter icon next to the menu icon.
To accept an order, tap on it and tap on "Accept". You can also set the delivery time by tapping on the clock icon next to it.
To reject an order, tap on it and tap on "Reject". You can also choose a reason for rejection by tapping on the drop-down menu next to it.
To print a receipt for an order, tap on it and tap on "Print". You will need a Bluetooth printer connected to your device.
To track the order status, tap on it and tap on "Track". You will see the order details, such as customer name, address, phone number, payment method, etc. You will also see the delivery status, such as pending, picked up, delivered, etc. You can also contact the customer or the driver by tapping on their phone numbers.
How to use customer relationship management (CRM) feature
With Wong nai Merchant App, you can use customer relationship management (CRM) feature by simply using phone number to send promotions, coupons, rewards, surveys, etc. to your customers. This can help you increase brand loyalty and retain customer base. To do so, follow these steps:
Open Wongnai Merchant App and log in with your account.
Tap on the menu icon on the top left corner and select "CRM".
You will see a list of CRM campaigns that you can create or join. You can filter campaigns by type, status, or date by tapping on the filter icon next to the menu icon.
To create a new campaign, tap on the plus icon on the bottom right corner. You can choose from different types of campaigns, such as promotion, coupon, reward, survey, etc.
Fill in the campaign details, such as name, description, image, start and end date, target audience, etc.
Tap on "Next" and select the phone numbers of your customers that you want to send the campaign to. You can also import phone numbers from your contacts or a CSV file.
Tap on "Next" and review your campaign. You can also preview how it will look like on your customers' devices by tapping on the eye icon.
Tap on "Create" and wait for your campaign to be approved by Wongnai team.
Once your campaign is approved, you can track its performance by tapping on it and seeing the statistics, such as views, clicks, conversions, etc.
Conclusion
Wongnai Merchant App is a food delivery app that connects restaurant owners with millions of customers through LINE MAN and Wongnai platforms. It allows restaurant owners to manage all restaurant information, see and reply to customer reviews, take delivery orders from LINE MAN and Wongnai with minimal effort, and use customer relationship management (CRM) feature by simply using phone number to increase brand loyalty and retain customer base. To download and use Wongnai Merchant App, you need to have a smartphone or tablet with Android 7.0 or later or iOS 12.0 or later, a stable internet connection, and a registered account on Wongnai for Business platform. You can download Wongnai Merchant App from Google Play Store, App Store, or APKPure.com depending on your device. You can then log in with your account and start using the app to manage your restaurant business.
FAQs
Here are some frequently asked questions about Wongnai Merchant App:
Q: How much does it cost to use Wongnai Merchant App?
A: Wongnai Merchant App is free to download and use. However, you may need to pay a commission fee for each delivery order that you receive from LINE MAN and Wongnai platforms. The commission fee varies depending on the order value and the distance between your restaurant and the customer's location. You can check the commission fee details in the app before accepting an order.
Q: How can I contact Wongnai Merchant App support team?
A: If you have any questions or issues regarding Wongnai Merchant App, you can contact Wongnai Merchant App support team by following these steps:
Open Wongnai Merchant App and log in with your account.
Tap on the menu icon on the top left corner and select "Help".
You will see a list of topics that you can choose from, such as account settings, delivery orders, CRM campaigns, etc.
Select the topic that matches your question or issue and tap on it.
You will see a list of frequently asked questions and answers related to that topic. You can also search for a specific question by typing it in the search bar.
If you don't find the answer that you are looking for, you can tap on "Contact Us" at the bottom of the screen.
You can choose to contact Wongnai Merchant App support team by phone call or email. You will need to provide your name, phone number, email address, restaurant name, and a brief description of your question or issue.
Wait for Wongnai Merchant App support team to get back to you as soon as possible.
Q: How can I update Wongnai Merchant App?
A: To update Wongnai Merchant App to the latest version, you need to follow these steps depending on your device:
For Android devices:
Open Google Play Store on your device.
Search for "Wongnai Merchant App" in the search bar.
Select the app from the search results and tap on "Update".
Wait for the app to download and install the latest version on your device.
Open the app and enjoy the new features and improvements.
For iOS devices:
Open App Store on your device.
Search for "Wongnai Merchant App" in the search bar.
Select the app from the search results and tap on "Update".
Wait for the app to download and install the latest version on your device.
Open the app and enjoy the new features and improvements.
For devices that downloaded from APKPure.com:
Open your browser and go to .
Tap on "Download APK" and wait for the file to download on your device.
Open the file and tap on "Install". You may need to enable installation from unknown sources in your settings.
Wait for the app to install the latest version on your device.
Open the app and enjoy the new features and improvements.
Q: How can I delete Wongnai Merchant App?
A: To delete Wongnai Merchant App from your device, you need to follow these steps depending on your device:
For Android devices:
Open Settings on your device.
Tap on "Apps" or "Applications".
Find and tap on "Wongnai Merchant App".
Tap on "Uninstall" and confirm your action.
The app will be deleted from your device.
For iOS devices:
Press and hold the Wongnai Merchant App icon on your home screen until it starts to wiggle.
Tap on the "X" icon on the top left corner of the app icon.
Tap on "Delete" and confirm your action.
The app will be deleted from your device.
For devices that downloaded from APKPure.com:
Open Settings on your device.
Tap on "Apps" or "Applications".
Find and tap on "Wongnai Merchant App".
Tap on "Uninstall" and confirm your action.
The app will be deleted from your device.
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